Refund Policy
Transparent return timelines and processing guidelines for a premium, hassle-free shopping experience.
Our Commitment
Welcome to **First Class**. We want to ensure your shopping experience is top-tier. Because we strive to process and fulfill orders as efficiently as possible, we maintain a strict yet fair policy regarding returns and refunds.
Please read the guidelines below to understand your options.
Duplicate Orders
If you accidentally placed a duplicate order (the same items ordered multiple times due to a system glitch or accidental double-checkout), you are eligible for a **full refund**.
Please contact us immediately so we can cancel the duplicate order before it ships. If the duplicate order has already shipped, a refund will be processed once the duplicate package is returned to us unopened.
Exceptional Cases
To keep our operations streamlined, we do not offer standard refunds or exchanges for change-of-mind purchases. However, we understand that unique situations happen. Exceptional cases (such as damaged items, defective products, or incorrect shipments) will be reviewed on a case-by-case basis.
All exceptional refund requests must be approved by our support team.
Contact Email: productfirstclass@gmail.com
What to include: Your order number, a brief explanation of the issue, and clear photo/video evidence of the product if it arrived damaged.
Refund Processing Time
Once our support team approves your refund, the request will be submitted to our payment processor immediately.
It typically takes **24 to 48 hours** for the funds to reflect back into your original payment method.
Note: Depending on your banking institution or credit card issuer, it can occasionally take a few extra business days for the credit to officially post to your account.
Need Assistance?
If you have any questions regarding your order, duplicate transactions, or this policy, please don't hesitate to reach out to our support team. We are here to help!